Shipping policy

Shipping Policy

At BEAUTFY, we know that skincare and makeup need to arrive in good condition and on time. This policy explains how we process, ship, and deliver your orders.


1. Delivery Areas

We currently deliver to addresses within the United Arab Emirates only. We do not offer international shipping at this time.

2. Order Processing

  • Orders are processed within 1-2 business days of being placed.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • You will receive an email confirmation when your order is placed and a tracking notification when it ships.
  • Once an order has been processed by our warehouse, it can no longer be changed or cancelled. Please see our Returns & Refunds Policy for return options.

3. Delivery Times

Estimated delivery times, from the date your order ships, are:

  • Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah: 1-2 business days
  • Other locations within the UAE: 2-4business days

These are estimates, not guarantees. Delays can happen due to public holidays, weather, or unforeseen circumstances. We will keep you informed if your delivery is delayed.

4. Shipping Charges

  • Orders with a subtotal above AED 100 (before VAT) qualify for free delivery within the UAE.
  • Orders with a subtotal under AED 100 or less (before VAT) are charged a flat delivery fee of AED 20.
  • The delivery fee, if applicable, is shown at checkout before you pay.

5. Pre-Orders

  • Pre-order items are shipped on or after the release date shown on the product page.
  • We will notify you by email if the release date changes.
  • Pre-orders are subject to the terms in our Returns & Refunds Policy, including the non-refundable terms for pre-orders.

6. Tracking

Once your order ships, you will receive a tracking number by email or SMS. You can use it to follow your delivery through our courier partner's website.

7. Delivery Attempts and Collection

  • Please make sure your delivery address and phone number are correct and that someone is available to receive the order.
  • Our courier will attempt delivery up to 2 times. If the delivery is unsuccessful, the order may be returned to our warehouse, and it will be held for collection or cancelled.
  • Orders returned to us because of an incorrect address, an unavailable recipient, or a refused delivery may be subject to a re-delivery fee of AED 20, or the order may be treated as a change-of-mind return under our Returns & Refunds Policy.
  • Orders not collected within 7 days of the first delivery attempt may be cancelled. Any refund will be issued according to our Returns & Refunds Policy.

8. Address Accuracy

Please check your delivery details carefully before placing your order. BEAUTFY is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. Changes to a delivery address are possible only before the order has shipped.

9. Damaged or Lost Items in Transit

  • If your order arrives damaged, please follow the steps in Section 5 of our Returns & Refunds Policy. Report it within 7 days of delivery, with photos of the product and the packaging.
  • If your tracking shows the order as delivered but you have not received it, please contact us within 7 days of the delivery date. We will work with our courier partner to investigate.

10. Order Cancellations

Orders can be cancelled free of charge before they are processed or shipped. To request a cancellation, contact us as soon as possible at beautfyinfo@gmail.com.

11. Contact Us

For questions about shipping or delivery, please contact our team:

Email: beautfyinfo@gmail.com Phone: +971 56 923 7345 Hours: Monday to Friday, 9:00 AM to 6:00 PM (GST).